Established in 1982, Thornhill Insurance stands out as one of the few family-run insurance brokers in the vibrant North of England.
Chairman Brian Thornhill, who founded the business, holds the distinction of being the youngest registered insurance broker in the UK at its inception. Now, as we enter our second generation, the business not only endures but thrives.
Under the leadership of Managing Director Lucy Thornhill, Brian’s daughter, our dynamic team is committed to embracing technological innovation. We strive to be at the forefront of advancements while upholding our core values of delivering exceptional service and maintaining a friendly business approach.
In an era where post-pandemic challenges have led to a decline in service standards, Thornhill Insurance proudly stands apart. We take pride in the fact that our commitment to Quality of Service remains unwavering.
“At a time when service levels have plummeted, especially since the pandemic, it brings me great satisfaction to witness that ours have not. Quality of Service is not just a part of what we do — it’s at the very heart of our identity, and it always will be.”
— Brian Thornhill, Chairman
“At Thornhill Insurance, we take great pleasure in getting to know each individual client and business and understanding their unique needs. Our commitment is to provide tailor-made products that perfectly fit each individual. What sets us apart is our dedication to delivering an unrivalled personal service.”
Lucy Thornhill, Managing Director
A matter of family
Thornhill Insurance was founded by Brian Thornhill in 1982 and since then both the business and the family have grown.
Brian Thornhill
Chairman
Jacqui Thornhill
Director
Lucy Thornhill
Managing Director
Sophie Thornhill
Financial Consultant
Wendy Cockroft
Office Manager
Lindsay Liddle
Commercial Manager
Amy Marsden
Assistant Manager
Lucie Brown
Insurance Executive
Amy Theobald
Insurance Executive
Ewan Davies
Insurance Executive
Charlotte Moran
Insurance Executive
Janet Noble
Insurance Executive
Edward Shaw
Trainee Insurance Executive
James Leah
IT Manager
Thinking outside the box
I have worked for Thornhill Insurance for 4 years. I really feel my opinions matter and we’re encouraged to think outside the box which enables us to support our clients in a way you wouldn’t get with any other business.
Relationships that last
I love how at Thornhill Insurance no two days are the same. Whether it’s supporting clients with claims or insuring their first house I love building long standing relationships with our clients and supporting them on their journeys.
Going the Extra Mile
I really enjoy that at Thornhill Insurance, I can go the extra mile for our customers and we really care about getting the best possible outcome for our clients!
Personal Touch
I came to Thornhill Insurance after working in a commercial call centre, I love the personal touch to customer service I can give and the time I can spend with our clients to be able to understand their insurance needs and offer the best solution.
Clients at the heart
Having previously worked for a large corporate organisation, I love the personal touch I can offer all the clients we deal with at Thornhill Insurance. Really putting them at the heart of everything we do!
Every day is different
Every day is different in my role. New clients and products, familiar clients and faces. This is what has kept my job interesting, and me at Thornhill's, for over 30 years.
Personal service
I always try to go the extra mile to ensure we offer the best service for our clients and always take the time to understand the individual needs of their business. I once climbed some scaffolding to just to obtain a signature from a busy client. I think that’s what you call personal service!
Supreme client service
We encourage our team to realise there are no limits to their development, but at the same time, we always maintain a supreme client service.
Quality of Service
Quality of Service is what we are all about - and it always will be!
